Delivery & Returns

After placing your order, full delivery instructions and essential information are sent to you via email, along with a VAT invoice. 

Your Delivery Date timescales* 

Please note that we use third-party distributors acting on behalf of the manufacturers.

We will contact you as soon as possible regarding your delivery date via email once the distributor has allocated the goods a delivery date. 
This is usually the same day or within 24 hours of your purchase

You must read and understand all the information regarding your delivery date. Please check your spam and junk mail folders if an email has not been received within the time stated above. 

Normal delivery time scales*

Heavy goods, ready-made/off-the-shelf items.

Deliveries Monday to Friday, normally 2 - 7 working days. 

Delivery is to the kerbside only

*All Items are subject to stock availability & delivery area.

We must be notified if there is access issues to your property. Please note some delivery vehicles are articulated/large lorries. 

Made to Order/Bespoke Items* 

Due to the manufacturing process, delivery will take longer. Should you have a deadline, It is advisable to check with us before making your purchase. As a guideline, order/bespoke items have an estimated lead time of 3 weeks from the date of acceptance

Made to order and bespoke items fall outside our normal terms and conditions for returns and cancellations, please see below 

Delivery times on the day*

Normally, between 7:30 am to 5 pm Monday to Friday

For most worktop brands, we can obtain an estimated delivery time slot from the distributor. 

Some routes are via a two-day delivery vehicle.  

Changing your delivery date

Should you wish to change your delivery date, it's usually not a problem; however, you must inform us via email 24 hours before your delivery day we have given you. If your delivery falls on a Monday or Bank Holiday, then we must be informed on the last working day before your delivery date, before goods are loaded. 

Your Delivery Information* 

Delivery is to the kerbside. Large trucks are sometimes used for delivery, up to 30ft. Please contact us if you're unsure about access. The driver will usually assist with unloading to the front of your premises. **It is very important that you read the information below

2-man delivery service available for some products, please contact us for further information.

01257 446149 ( Option 1 )

Worktops & Large Items are Very Heavy

Laminates

**At least two able-bodied persons must be present to help the delivery driver unload between the times specified on the delivery day. Please note, we use distributors on behalf of the manufacturers for delivery

Please ensure that suitable items, i.e. gloves and footwear, are worn during the unloading and delivery process where possible. EU weight rules apply. Weights for individual items can be provided. Please contact our customer services for advice if required. 01257 446149 

Solid Surfaces

**At least two/three able-bodied persons are required to help the driver with unloading due to the weight

Please ensure that suitable items, i.e. gloves and footwear, are worn during the unloading and delivery process where possible. EU weight rules apply. Weights for individual items can be provided. Please contact our customer services for advice if required. 01257 446149 (option 1)

Delivery Areas & Additional Charges*

Whilst most areas are covered within the mainland U.K., a few areas are not, depending on the items purchased. Prices and details of delivery areas for specific brands are listed on the delivery charges page.

Should the item not be available in your area, we will endeavour to find an alternative product or supplier/carrier. Alternative carriers may incur additional charges. Alternatively, a full refund will be offered.

Please feel free to contact our customer services team for advice.

Ordering Multiple Branded Items

Ordering multiple brands can be from different manufacturers' warehouses, i.e. sink and worktop purchases. While some of our suppliers stock both items, they may not stock both brands. Please check with us before purchasing. 

There would be a charge per delivery. 
Additional carriage charges may apply. Please call our customer service advisers for further assistance before placing any orders with multiple brands

On The Day - Unwrapping and Inspection of Your Order

Please ensure you unwrap and inspect ALL items on receipt. In the unlikely event you should find discrepancies or damage, this should be marked on the delivery note or refused at the point of delivery, where possible. We will gladly replace damaged items free of charge, provided you report the damage within a 24 period, via email. Worktops, splashbacks, etc., must not be cut unless thoroughly inspected and within the time stated above. 

Your Fitters

We ask, please do not book fitters until you have received and inspected all your items. This also allows, in the unlikely event, for any incorrectly delivered or damaged item(s) to be exchanged before your fitting date. We are unable to offer replacements for cut or fitted products.

Collection of goods.

Each manufacturer has its own designated distributor. Not all deliver nationwide. Collections are available for most brands or products. Please check with us for your nearest collection points before purchase.

Contact Us

We are always on hand to help

If you are struggling with arrangements for your delivery day, or you require further help. Please do not hesitate to call or email, and one of our customer service team members will be able to advise and give additional guidance, 01257 446149 (option 2)

Our returns policy (click here)

* Subject to stock availability. Should you have a deadline, please call us before making your purchase

*Attempted/Failed Deliveries will carry a re-delivery charge of at least the original amount.