Trustpilot
Latest News & Releases
Delivery Areas & Charges
Find out more
About Deliveries
Find out more
Product Information
Downloads & PDF's

Delivery & Returns


Your Delivery Date timescales* 

Please also ensure you read your delivery day information below

We will contact you as soon as possible regarding your delivery date via email,
usually the same day or within a 24 hour period from your purchase

It is extremely important that you read and understand all the information regarding your delivery date. Please check your spam and junk mail folders


Normal delivery time scales*

Solid Surface Products, readymade/off the shelf 


Normally 2 - 7 working days*

*All Items are subject to stock availability & delivery area

Laminate Products, readymade/off the shelf 

*Normally 2 - 4 working days, dependant on stock & delivery schedules

If ordered by 3pm, next day delivery might be possible
Small Items: Normally 2 - 3 working days*

All Items are subject to stock availability & delivery area

Made to Order/Bespoke Items* 

Due to the manufacturing process, delivery will take longer. Should you have a deadline It is advisable to check with us prior to making your purchase. As a guideline made to order/bespoke items have an estimated lead time 3 weeks from date of acceptance

Made to order and bespoke items fall outside our normal terms and conditions for returns and cancellations, please see below 

Delivery times on the day*

Normally, between 7:30 am to 5 pm Monday to Friday

Changing your delivery date

Should you wish to change your delivery date It's usually not a problem however, you must inform us via email 24 hours prior to your delivery day we have given you. If your delivery falls on a Monday or Bank Holiday then me must be informed on the last working day prior to your delivery date


Your Delivery Day Information* 

Delivery is to kerbside. Large trucks are sometimes used for delivery, up to 30ft. Please contact us if you're unsure about access. The driver will usually usually assist with unloading to the front of your premises. **It is very important that you read the information below


Worktops & Large Items are Very Heavy

Laminates

**At least two able bodied persons must be present to help the delivery driver unload between the times specified on the delivery day. Please note, we use distributors on behalf of the manufactures for delivery

Please ensure that suitable items, i.e. gloves and footwear are worn during the unloading and delivery process where possible. eu weight rules apply. Weights for individual items can be provided. Please contact our customer services for advice if required. 01257 446149 

Solid Surfaces

**At least two/three able bodied persons are required to help the driver with unloading due to the weight

Please ensure that suitable items, i.e. gloves and footwear are worn during the unloading and delivery process where possible. eu weight rules apply. Weights for individual items can be provided. Please contact our customer services for advice if required. 01257 446149 (option 2)


Delivery Areas & Additional Charges*

Whilst most areas are covered within the mainland U.K. a few areas are not, depending on items purchased. Should this be the case we will endeavour to find an alternative supplier/carrier which may incur additional changes or give you a full refund. If unsure, please feel free to contact our customer services team for further help and assistance.

Ordering Multiple Branded Items

Please note; ordering multiple brands maybe from different manufacturers warehouses.
Additional carriage charges may apply. Please call our customer service advisers for further assistance prior to placing any orders with multiple brands


On The Day - Unwrapping and Inspection of Your Order

Please ensure you unwrap and inspect ALL items on receipt. In the unlikely event you should find discrepancies or damage this should be marked on the delivery note or refused at point of delivery where possible. We will gladly replace damaged items free of charge, providing you report the damage within a 24 period, via email


Your Fitters

We ask, please do not book fitters until your have received and inspected all your items. This also allows, in the unlikely event, for any incorrectly delivered or damaged item(s) to be exchanged prior to your fitting date. We are are unable to offer replacements if items have been cut or fitted


Collecting your items

Collections are usually available from various points within the U.K. depending upon the item(s) you are purchasing. Please check with us for your nearest collection points prior to purchase


Contact Us

We are always on hand to help

In the event that you are struggling with arrangements for your delivery day, or you require further help. Please do not hesitate to call or email and one of our customer service team members will be able to advise and give further guidance, 01257 446149 (option 2)


Our returns policy (click here)

* Subject to stock availability. Should you have a deadline please call us prior to making your purchase

*Attempted/Failed Deliveries will carry a re-delivery charge of at least the original amount.