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Delivery/Collection terms
 
We will contact you as soon as possible regarding a delivery delivery date,
usually the same day, or within a 24 hour period from your purchase, via email.
(Please check your spam and junk mail folders)
 

--
Normal Delivery Time scales

 Solid Surface Products: Normally  2 - 4 working days*
--
 Laminate Products: Normally  2 - 4  working days*
If ordered by 3pm, next day delivery may apply.
Please check prior to ordering.

--
Small Items: Normally  2 - 3 working days*

*Items are subject to stock availability & delivery area
from receipt of your order online.
If you have a deadline please check with

us prior to making your purchase.

0345 269 7517 (option 1) 

Excludes bespoke/made to order items. 

Delivery is to kerbside.
Large trucks are sometimes used for delivery, upto 30ft.
Please contact us if you're unsure about access.

(Driver will normally help with unloading to front of the premises)

At least one able bodied person MUST be onsite to help the driver
unload and sign for the items on the day. The driver will normally call prior to drop.

Solid Surfaces are very heavy
Two to three able bodied people are required to help with unloading
eu weight rules apply.

 

Multi drop vehicles are used by our distributors
Please call to discuss you requirements, if unsure
or require further information.


DELIVERY & FAILED DELIVERY
The delivery driver will usually call, 30 mins up to one hour prior to arrival
at your destination**


A charge of at least the original carriage amount will be levied for failed and or re-delivery.


 


We are not responsible for failed deliveries that are beyond our control,
e.g. third party transport and delays from our distributors, etc.

Please ensure you allow adequate time to receive your 
items before booking fitters. 

This also allows, in the unlikely event, for any incorrectly delivered/ordered or
damaged 
items to be exchanged prior to your fitting date.
 
Delivery times on the day.
Normally, between 7:30 am to 5 pm
Monday to Friday only


Delivery area and additional charges 
Whilst most areas are covered in the U.K. a few areas are not, depending on items purchased. Should this be the case we will endeavor to find an alternative supplier/carrier which may incur additional changes or give you a full refund. If unsure please feel free to contact our customer services team on 0345 269 7517


Ordering multiple branded items.  

Please note; ordering multiple brands maybe from different manufacturers warehouses.
Additional carriage charges may apply.

 ​ Please call our customer service advisors for further assistance prior to placing any orders with multiple brands.
0345 269 7517 (option 1)

 

 Collections
Available from various points within the U.K. depending upon the item(s) you are purchasing
Please contact us for further details 0345 269 7517 (option 1)
 


Please also read our
Returns policy and terms


Deliveries to some area's in the South West, North East England, Scotland and Wales may incur delivery surcharges or may not be accessible by the distributors. If unsure, please feel free to contact us prior to purchase - 0345 269 7517 (option 1)

 
Delivery Map/Charges
view here


 
** Subject to good phone signal at time of call by both parties
* Subject to stock availability - If you have a deadline please check with
us prior to making your purchase