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Speak to an Adviser, 0345 269 7517 - Monday - Friday 8:00am - 5:00pm. Saturday 10:00am - 2:00pm or message us here 

Delivery & Returns

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Delivery/CollectionTerms

Our Delivery Charges
(click here)

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We will contact you as soon as possible regarding a delivery delivery date,
usually the same day, or within a 24 hour period from purchase via email
(please check your spam and junk mail folders)
 

 All deliveries from Solid Surface Kitchens are subject to stock availability*
If you have a deadline please contact us to discuss your order

prior to purchase or booking in fitters.
 

Delivery is to kerbside.
Large trucks are sometimes used for delivery, upto 30ft.
Please contact us if you unsure about access.

(Driver will normally help with unloading to front of the premises)

At least one able bodied person MUST be onsite to help the driver
unload and sign for the items on the day.
Pieatra Solid Surfaces are very heavy
Three able bodied people are required to help with unloading
EU weight rules apply

 

Multi drop vehicles are used by our distributors
Please call to discuss you requirements if unsure
or any require further information.


FAILED DELIVERY
A charge of at least the original carriage amount will be levied for failed and or re-delivery.

Large Items
The delivery driver will usually call 30 mins up to one hour prior to arrival
at your destination **

 

 Delivery Time scales

 Solid Surface Products: Normally 1 - 4 working days*
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 Laminate Products: Normally  1 - 4  working days*
(If ordered by 3pm, next day delivery may apply.
Please check prior to ordering)

--
Small Items: Normally  2 - 3 working days*

*All items are subject to stock availability & delivery area
If you have a deadline please check with

us prior to making your purchase
0845 269 7517 
 

--
We recommend that you allow adequate time to receive your 

items  before booking in fitters.
We are not responsible for failed deliveries that are beyond our control,

e.g.. third party transport and delays from our distributors, etc

This also allows, in the unlikely event, for any incorrectly delivered/ordered or
damaged 
items to be exchanged prior to your fitting date.

 
Delivery times on the day.
Normally, between 7:30 am to 5 pm
Monday to Friday


Delivery area and additional charges***
Whilst most areas in mainland Great Britain are covered a few areas are not. Should this be the case we will endeavor to find an alternative supplier/carrier which may incur additional changes or give you a full refund


Ordering multiple branded items.  
Deliveries of products may be from different distributor(s) warehouses.
Additional carriage charges may apply.
 
​ Please call for further assistance prior to placing any multiple orders.
 

 Collections
Available from various points within the U.K. depending upon the item you are purchasing
Please contact us for further details*
 


Please also read our
Returns policy and terms


***  Deliveries to some area's in North East England, Scotland and Wales may incur delivery surcharges or may not be accessible by the distributors. If unsure, please feel free to contact us prior to purchase 
0845 269 7517

 
** Subject to good phone signal at time of call by both parties
* Subject to stock availability - If you have a deadline please check with
us prior to making your purchase