Delivery / Collection terms

UPDATE

Coronvirus (COVID -19)  25/3/2020 

Some of our distributors will close from Friday 27th March until further notice, in accordance with Government Guidelines. If you require a deadline date for delivery, please call our sales helpline prior to making your purchase for further help and guidance.

Otherwise please purchase online in the normal way and we will deliver your items as soon as the restrictions are lifted. 

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We will contact you as soon as possible regarding a delivery delivery date via email,
usually the same day, or within a 24 hour period from your purchase.
(Please also check your spam and junk mail folders)
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Normal Delivery Time scales
 Solid Surface Products: Normally  2 - 7 working days*
 Laminate Products: Normally  2 - 4  working days, dependant on stock/delivery schedules*
If ordered by 3pm, next day delivery may apply, please check prior to ordering.

Small Items: Normally  2 - 3 working days*


*Items are subject to stock availability & delivery area
from receipt of your order online.

If you have a deadline please check with
us prior to making your purchase. 

0345 269 7517 (option 2) 


The above excludes bespoke or made to order items; please call for an estimated date. 



Delivery is to kerbside.
Large trucks are sometimes used for delivery, upto 30ft.
Please contact us if you're unsure about access.
(Driver will normally help with unloading to front of the premises)

At LEAST one able bodied person MUST be on site to help the driver
unload and sign for the items on the day. The driver will attempt to call prior to drop.



WORKTOPS AND LARGE ITEMS ARE VERY HEAVY:
AT LEAST ONE ABLE BODIED PERSON MUST be present to help the delivery driver unload between the times specified on the delivery day. Please note we use third-party distributors/specialist worktop delivery companies who have their own health and safety policies. Please ensure you have arranged for someone to assist the driver prior to his arrival, If unable to assist yourself safely.

Solid Surfaces 
TWO TO THREE ABLE BODIED PEOPLE are required to help with unloading due to weight
eu weight rules apply for these items.

All worktop our distributors have the same policies. In the event that you are struggling with arrangements for your delivery day, please do not hesitate to call or email and one of our customer service team members will be able to help advise, give further guidance.

*If necessary, please ensure gloves with a grip, safety boots are worn during the delivery process. 



Multi drop vehicles are used by our distributors
Please call to discuss you requirements, if unsure
or require further information.

DELIVERY & FAILED DELIVERIES
The delivery driver will usually call, 30 Min's up to one hour prior to arrival
at your destination**
A charge of at least the original carriage amount will be levied for failed and or re-delivery

We are not responsible for failed deliveries that are beyond our control,
e.g. third party transport and delays from our distributors, etc.


FITTERS
Please ensure you allow adequate time to receive your 
items before booking fitters. 

This also allows, in the unlikely event, for any incorrectly delivered/ordered or
damaged 
items to be exchanged prior to your fitting date.

 


Delivery times on the day.
Normally, between 7:30 am to 5 pm
Monday to Friday only


Delivery area and additional charges 
Whilst most areas are covered in the U.K. a few areas are not, depending on items purchased. Should this be the case we will endeavour to find an alternative supplier/carrier which may incur additional changes or give you a full refund. If unsure please feel free to contact our customer services team on 0345 269 7517

Ordering multiple branded items.  
Please note; ordering multiple brands maybe from different manufacturers warehouses.
Additional carriage charges may apply.
 ​ Please call our customer service advisors for further assistance prior to placing any orders with multiple brands.
0345 269 7517 (option 1)

 

 Collections
Available from various points within the U.K. depending upon the item(s) you are purchasing
Please contact us for further details 0345 269 7517 (option 1)
 


Please also read our
Returns policy and terms

 

Please note:
Deliveries to some area's in the South West, North East England, Scotland and Wales may incur delivery surcharges or may not be accessible by the distributors.

If unsure, please feel free to contact us prior to purchase - 0345 269 7517 (option 1)
 

Delivery Map/Charges view here
** Subject to good phone signal at time of call by both parties. This is a courtesy call.
* Subject to stock availability - If you have a deadline please check with
us prior to making your purchase